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Exam : Nortel 920-130
Title : NNCSS-Symposium Express Call Center 4.2


1. In a call center environment, a support specialist observes call default treatment. What is the most probable cause of the problem?
A. a failure with the NCC
B. a failure with the ELAN
C. a failure with the CLAN
D. a failure with the web client application server
Answer: B

2. Symposium Express Call Center server has been installed and is collecting data. However, none of the Symposium Clients except the Client on the main server can see the data. What method can be used to verify connectivity between the Clients and the main server? (Choose two.)
A. PING the PBX IP address from the server.
B. PING the Client PC IP address from the server.
C. Run Chk Conn from the server for a client IP address.
D. PING the Server CLAN IP address from the Client PC.
Answer: BD

3. A customer has a Meridian 1 and wants to install Symposium Express Call Center (SECC). Which connection is used for call-processing traffic between SECC server and the Meridian 1 switch?
A. ELAN
B. CLAN
C. Access link
D. Direct serial connection
Answer: A

4. A customer wants to install Symposium Express Call Center (SECC) with Voice Service card. The collect digits option from the Voice Service card is required. Which other Nortel application is required in order to satisfy the customer's request in this scenario?
A. Symposium Agent
B. Symposium TAPI SP
C. Symposium Web Client
D. Symposium Web Center Portal
Answer: B

5. A customer wants to install a Symposium Express Call Center (SECC) 4.2. Which Windows 2000 components are mandatory for SECC 4.2 server installation? (Choose two)
A. SNMP
B. TCP/IP
C. NetBEUI
D. IPX/SPX
E. Internet Explorer
F. Internet Information Server
Answer: AB

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