ITIL V3 Foundation Certificate in IT Service Management
Exam Number/Code : BH0-006
Exam Name : ITIL V3 Foundation Certificate in IT Service Management
Questions and Answers : 160 Q&As

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Exam : ISEB certification BH0-006
Title : ITIL V3 Foundation Certificate in IT Service Management
1. Which of the following is NOT an example of a Service Provider Type?
A. Internal service provider
B. External service provider
C. Third-party provider
D. Shared services unit
Answer: C
2. The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?
A. Continual Service Improvement
B. Service Strategy
C. Service Design
D. Service Transition
Answer: B

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