Nortel Certification 920-173 course provides an overview and appendix material on Network Automatic Call Distribution (NACD), a precursor Contact Center networking. NACD is configured on the switches in the network and can be used as a backup network typology in the event that NSBR is not available.

In Itcerthome Nortel 920-173 questions, you will learn how to install, configure, and administer the Network Control Center (NCC), an additional server that is a required component of a Nortel Contact Center network. You will learn how to configure NSBR for the virtual contact center including call routing, site filtering.

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